Refund Policy
Effective Date: September 9, 2026
Thank you for purchasing from TestCNA.com. We want you to be satisfied with your purchase and understand how refunds are handled for our digital products and online educational materials.
Digital Products and Practice Tests
Because our products may include digital downloads, online practice tests, study materials, or immediate access to educational content, purchases are generally non-refundable once access has been provided or the digital product has been downloaded.
This policy helps protect the integrity of our digital educational materials, which cannot be physically returned once delivered or accessed.
When We May Issue a Refund
We may consider a refund in situations such as:
- You were charged more than once for the same purchase.
- You were charged but did not receive access to the product.
- A technical problem on our website prevented you from accessing or using the purchased material and we were unable to resolve the issue.
- The product you received was materially different from the product description at the time of purchase.
Refund requests are reviewed on a case-by-case basis.
Refund Requests
If you believe you are eligible for a refund, please contact us at:
Please include:
- Your name
- The email address used for the purchase
- Your order number, if available
- The name of the product purchased
- A brief explanation of the issue
We may request additional information to help verify the transaction and resolve the problem.
Accidental Purchases
If you purchased a product by mistake and have not accessed, downloaded, or used the product, please contact us as soon as possible. We may be able to cancel the order and issue a refund before access is used.
Technical Issues
If you experience difficulty accessing a practice test, download, or other purchased content, please contact us before requesting a refund. We will make reasonable efforts to restore access or correct the problem.
No Guarantee of Exam Results
TestCNA.com provides educational and practice materials intended to help users prepare for CNA examinations.
Purchasing or completing any TestCNA.com practice test, study guide, or educational product does not guarantee that you will pass any CNA certification, competency, written, oral, or skills examination.
Exam requirements, content, scoring, and procedures may vary by state and testing provider.
Third-Party Testing Organizations
TestCNA.com is an independent educational resource and is not affiliated with, sponsored by, or endorsed by any state nurse aide registry, government agency, nursing board, or CNA examination provider.
Our refund policy applies only to purchases made directly through TestCNA.com. We are not responsible for fees paid to CNA training programs, testing organizations, state agencies, or other third parties.
Chargebacks
If you experience a problem with your purchase, we encourage you to contact us first at [email protected] so we can attempt to resolve the issue.
Submitting a payment dispute or chargeback does not automatically qualify a purchase for a refund and may require us to provide transaction and access records to the payment processor.
Changes to This Refund Policy
TestCNA.com may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Refund Policy or a purchase made through TestCNA.com, please contact:
TestCNA.com Support
Email: [email protected]
Website: TestCNA.com